What a week! I have really had to play “manager” this week and that is definitely NOT my most favorite thing to do. I much prefer the coaching and leadership aspects of my job; the paperwork just annoys me and the micromanagement wears me out.
What I discovered this week is that communication is one of the most important aspects to working with other people. Since I would venture a guess that if you have a job, you probably somehow, someway work with other people, I think you can relate to exactly what I am saying. (If you don’t think you work with people, I would really like to know the job you have because that means you have no boss and no customers). This week I ran into an issue where one person was totally put out by another person they work with because of a communication issue. When both parties were brought together to review the issue, neither of them knew the other person was annoyed. Well duh! Why these two individuals couldn’t communicate without an intervention and mediation is beyond me. However, once the issues were put out on the table, both began to realize they had opportunities for improvement. The light bulb suddenly appeared above each of their heads and I could visibly see the change taking place. The two began working on a plan to move forward; a plan that included (guess what?!?) communication and project statuses. **hand slap to forehead** Without being able to communicate (or feeling uncomfortable with a communication) I cannot imagine anything getting done. These two people were waiting on the other to make a move when in reality, the move should be natural based on the communication that has already taken place. When an issue arises, people need to stop the he-said / she-said with their manager (or others) and actually come together. I am by no means perfect with this (everyone knows how much I hate confrontation) but knowing there is an issue is the first step to recovery, right?
Hopefully moving forward, I can once again turn to the leadership aspect of my job and cut out all of this paperwork.
“A wonderful fact to reflect upon, that every human creature is constituted to be that profound secret and mystery to every other.”
― Charles Dickens